Privacy Policy – That Pro Pakistan Gaming Platform

That Pro collects personal information in three main ways: information you provide directly during registration and account use, information generated automatically as you use the platform, and information received from payment processors when you make deposits or withdrawals in PKR.

Information you provide directly:

• Your full name as it appears on your CNIC or other identity document.
• Your date of birth, used to verify that you meet the 18+ age requirement.
• Your Pakistani mobile number, used for account verification and, where you choose to enable it, security notifications.
• A password of your choice — stored only as an encrypted hash, never in plain text.
• Identity verification documents when requested, such as a copy of your CNIC or a utility bill confirming your address. These are collected only when required for account verification or withdrawal processing.
• Any information you voluntarily provide when contacting That Pro customer support, including descriptions of account issues or payment queries.

Information collected automatically:

• Your IP address and approximate geographic location derived from it.
• Device type, operating system and browser version used to access the platform.
• Session duration, pages visited and features used during each visit.
• Betting and gaming activity, including bets placed, games played, deposit and withdrawal history and bonus usage.
• Cookie and similar tracking technology data — see Section 4 for full details.

Every piece of data That Pro collects has a specific, documented purpose. We do not collect data speculatively or for undefined future use. The table below sets out the main purposes for which your personal data is used:

That Pro only sends promotional messages — such as bonus offers related to PSL cricket, new slot releases or special promotions — to players who have explicitly opted in to receive them. You can withdraw this consent at any time through your account settings or by contacting support.

All financial transactions on That Pro — including deposits via JazzCash, Easypaisa, Raast, bank transfer, debit and credit cards and other mobile wallets — are processed through secure, certified payment gateways. The following principles apply specifically to how your payment data is handled:

• Full card numbers, JazzCash PINs, Easypaisa mPIN values and bank account passwords are never transmitted to or stored on That Pro's servers. These credentials are entered directly into the payment gateway's own secure environment.
• That Pro retains a transaction record — including the payment method type, the PKR amount, the date and time, and a masked reference to the payment account — for accounting, anti-fraud and withdrawal verification purposes.
• Payment records are retained for a minimum period required for financial record-keeping purposes. After this retention period, payment records that are no longer required are securely deleted.
• If you request a withdrawal and your payment method cannot be verified as belonging to you, That Pro may request additional documentation. This is a fraud prevention measure and your payment data is used solely for this verification purpose.

That Pro uses cookies and similar technologies to operate the platform correctly, remember your preferences and understand how players use the site. Cookies are small text files stored on your device by your browser. The following types of cookies are used on That Pro:

• Essential cookies: These are strictly necessary for the platform to function. They manage your login session, maintain your bet slip state and remember your language and currency preferences. The platform cannot operate without these cookies and they cannot be disabled.
• Analytics cookies: These collect aggregated, anonymised data about how players navigate the platform — which pages are visited most, where players drop off and how long sessions typically last. This data helps That Pro improve the platform experience. No individual player is identified in analytics data.
• Preference cookies: These remember your display preferences, such as your chosen odds format for cricket betting markets or your preferred game category view, so you do not need to reset them every time you visit.
• Security cookies: These help detect unusual activity patterns that may indicate unauthorised access attempts or fraud. They form part of That Pro's account security infrastructure.

You can manage cookie preferences through your browser settings. Disabling essential cookies will prevent the platform from functioning correctly. Disabling analytics or preference cookies will not affect core platform functionality but may result in a less personalised experience.

That Pro does not use third-party advertising cookies or allow external advertising networks to place tracking cookies on the platform.

That Pro shares your personal data only with third parties who are strictly necessary for operating the platform. All third-party data processors are bound by contractual agreements that restrict how they can use the data shared with them. The categories of third party who may receive your data are:

• Payment processors: JazzCash, Easypaisa, Raast and other payment service providers receive the transaction data necessary to process your PKR deposits and withdrawals. Each provider operates under their own privacy policy in addition to their agreement with That Pro.
• Identity verification services: Where account verification is required, a certified identity verification provider may receive a copy of the documents you submit. This provider processes your documents solely for the purpose of confirming your identity and age.
• Game content providers: Providers whose slot games, fish games or bingo systems are hosted on That Pro may receive anonymised session and bet data for the purpose of game performance monitoring and fairness auditing. No personally identifiable information is shared with game providers.
• Platform technology providers: Hosting, security and analytics service providers who support the technical operation of the platform may process certain data as part of their service. All such providers are subject to data processing agreements.
• Legal and regulatory disclosure: That Pro may be required to disclose personal data in response to a valid legal request, court order or formal investigation. In such cases, only the data specifically requested will be disclosed and only to the extent required by the applicable legal obligation.

That Pro retains your personal data for as long as your account is active and for a defined period after account closure. Retention periods are set based on the purpose for which the data was collected and any applicable legal requirements for financial record-keeping.

• Account data: Retained for the duration of your active account and for a period of up to five years following account closure. This retention period covers potential dispute resolution and financial record obligations.
• Payment and transaction records: Retained for a minimum of five years from the date of each transaction to meet standard financial record-keeping requirements.
• Identity verification documents: Retained only for as long as required to complete the verification process and to meet any applicable record-keeping obligations. Documents are securely deleted once the retention period expires.
• Customer support correspondence: Retained for up to three years from the date of the last interaction to enable continuity of support and resolution of any follow-up queries.
• Analytics data: Aggregated and anonymised analytics data may be retained indefinitely as it contains no personally identifiable information.

Once the applicable retention period for a category of data has expired, That Pro securely deletes or anonymises that data. You may request early deletion of your personal data subject to the conditions set out in Section 8.

That Pro applies a range of technical and organisational security measures to protect your personal data from unauthorised access, loss, alteration or disclosure. The following measures are in place:

• All data transmitted between your device and That Pro is encrypted using TLS/SSL protocols. This applies to login sessions, account management actions, payment processing and all other platform interactions.
• Passwords are stored as salted cryptographic hashes. That Pro staff cannot view your password in plain text — not even customer support agents.
• Access to personal data within That Pro is restricted on a strict need-to-know basis. Only staff members whose role requires access to specific categories of data are permitted to view it.
• Platform infrastructure is monitored continuously for unusual access patterns, potential intrusion attempts and other security events. Automated alerts are reviewed by the security team around the clock.
• Payment data is processed through PCI-DSS compliant payment gateway environments. Full payment credentials are never stored on That Pro's own servers.
• Regular security reviews and assessments are conducted to identify and address potential vulnerabilities before they can be exploited.

While That Pro takes every reasonable measure to protect your data, no internet-based platform can guarantee absolute security against all possible threats. Players are also encouraged to take responsibility for their own account security by using a strong, unique password and not sharing their login credentials with anyone.

As a That Pro player, you have the following rights with respect to your personal data. To exercise any of these rights, contact That Pro support with your request and your registered mobile number for identity confirmation:

That Pro will respond to all data rights requests within a reasonable period. Where a request cannot be fulfilled in full — for example, because fulfilling it would conflict with a legal data retention obligation — we will explain the reason clearly and tell you what we are able to do instead.

That Pro is strictly an adult platform and is not intended for use by anyone under the age of 18. That Pro does not knowingly collect personal data from minors. If you are a parent or guardian and believe that a minor in your care has registered a That Pro account or submitted personal data to the platform, please contact our support team immediately.

Upon receiving a credible report that a minor has created an account, That Pro will close the account immediately, delete any personal data collected, void any gaming activity and return any deposited funds to the payment method used — after deducting the cost of any gaming activity that has already taken place.

That Pro may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable data protection standards or improvements in our privacy practices. When material changes are made to this policy, players will be informed via a platform notification or a message to their registered mobile number before the updated policy takes effect.

The effective date at the top of this page will always reflect when the current version of the policy was last updated. Continued use of the That Pro platform following notification of a policy update constitutes acceptance of the revised Privacy Policy.

Minor changes — such as typographical corrections or clarifications that do not alter the substance of how your data is handled — may be made without prior notice and take effect immediately upon publication.

Players are encouraged to review this Privacy Policy periodically to stay informed about how their personal data is being handled. Previous versions of the policy are available on request from the That Pro support team.

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or wish to raise a concern about how That Pro handles your personal information, please contact the support team directly. That Pro's support team is available around the clock and a real person will handle your privacy query — not an automated system.

For data access requests, deletion requests or any formal privacy concern, please contact support via the live chat available within the platform or write to the support email address displayed in the footer of this page. Please mark your message clearly as a privacy query so it can be routed to the appropriate team member without delay.

That Pro is committed to resolving all privacy queries promptly and transparently. If you raise a concern and are not satisfied with the response provided, you are entitled to escalate the matter through the appropriate channels available to you.