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Frequently Asked Questions

That Pro FAQ — Your Questions Answered

Everything you need to know about your That Pro account — from registration and PKR deposits to cricket betting, slots, fish games, bingo and responsible gaming. If your question is not covered here, the support team is online 24/7 via live chat.

Account Deposits & Withdrawals Betting & Cricket Games Promotions Responsible Gaming
Before You Dive In

How to Use This FAQ Page

This page covers the most common questions That Pro players ask — especially Pakistani players who are new to the platform or trying to sort out something specific with their account. The questions are grouped by category so you can jump straight to the section that matches what you are looking for. Use the category buttons above the FAQ or scroll through at your own pace.

If you have a question about registering your account, making your first PKR deposit via JazzCash or Easypaisa, placing a bet on a PSL match, understanding how withdrawals work or setting up responsible gaming limits — there is a dedicated section below for each of those topics. The answers are written to be practical and direct, not padded out with unnecessary detail.

Can't find what you're looking for? That Pro's support team is available around the clock via live chat inside the platform. Log in to your account and use the chat icon to connect with a support agent — typical response times are under a few minutes.
Section 01

Account & Registration

Creating a That Pro account is straightforward and takes about two minutes. Head to the Register page, fill in your basic details — your name, email address or mobile number and a password — then confirm you are 18 or older. Once you submit, a verification message is sent to your email or mobile. Click or enter the verification code to activate your account. After that your account is live and you can make your first deposit and start playing.

Yes. That Pro is strictly for adults aged 18 and above. You must confirm at registration that you meet the minimum age requirement. That Pro reserves the right to request age verification documents at any point, and accounts found to belong to under-18 players will be permanently closed. If you know someone under 18 who is attempting to access gaming platforms, please use parental controls or device-level restrictions to prevent access.

No. Each player is permitted one account only. Duplicate accounts are not allowed and may result in both accounts being suspended. If you have lost access to a previous account or believe a duplicate was created by mistake, contact the support team via live chat to resolve the situation. Do not create a new account if you already have one — reach out to support instead.

Use the password reset option on the Login page. Enter the email address or mobile number linked to your account and a reset link or verification code will be sent to you. Follow the steps in that message to set a new password. If you no longer have access to the email or phone number you registered with, contact support via live chat — the team can help verify your identity through other means and assist with account recovery.

Log in to your That Pro account and go to the account settings or profile section. From there you can update your contact details, change your password and manage your notification preferences. Keeping your email address and mobile number up to date is important — these are used for account security, transaction notifications and password recovery. If you run into any issue updating your details, the support team can assist.
Section 02

Deposits & Withdrawals

That Pro supports a full range of Pakistani payment methods. You can deposit using JazzCash, Easypaisa, Raast, standard bank transfer, debit cards and credit cards, as well as other mobile wallets. All transactions are processed in PKR — there is no currency conversion and no hidden charges applied on the That Pro side. Processing times vary slightly by method but deposits are generally credited quickly.

Log in to your That Pro account and go to the deposit section of your account dashboard. Select JazzCash or Easypaisa as your preferred payment method, enter the amount you want to deposit in PKR, and follow the on-screen steps to complete the transaction through your mobile wallet. The process is similar to how you would send money or pay a bill through these apps in everyday use. Your balance is updated as soon as the transaction is confirmed.

Minimum deposit amounts may vary by payment method. The exact minimums are displayed inside the deposit section of your account when you select a payment method. That Pro aims to keep deposit minimums accessible so that players can start with whatever amount fits within their personal budget. Always deposit only what you can comfortably afford to set aside for entertainment — do not deposit money needed for essential expenses.

Withdrawal processing times depend on the method you choose. JazzCash and Easypaisa withdrawals are typically processed quickly once approved. Bank transfers may take one to three working days depending on your bank. Raast transfers are generally faster than traditional bank transfers. Withdrawal requests are reviewed by the That Pro team before being processed — this is a standard security step. If your withdrawal has been pending longer than expected, contact support via live chat with your transaction reference number.

Common reasons for a withdrawal delay or decline include: pending bonus wagering requirements that have not yet been completed, an account verification step that has not been finished, a mismatch between account details and payment method details, or a withdrawal request that falls outside normal processing hours. If none of these apply to your situation, reach out to the That Pro support team via live chat — they can check the status of your request and explain exactly what is needed to release the funds.
Section 03

Betting & Cricket

That Pro covers a wide range of cricket markets, with a particular focus on Pakistan Super League (PSL) matches, T20 internationals, one-day internationals and Test series involving the Pakistan national team. Typical market options include match winner, top run-scorer, top wicket-taker, total runs in an innings, number of sixes, over-by-over run totals and many more. Market availability varies by fixture — more detailed markets are generally available for high-profile PSL and international matches. Visit the Betting page for current fixtures and markets.

Yes. That Pro offers live in-play betting on cricket matches, which means you can place bets while a match is in progress. Odds update in real time to reflect the current state of the game. Live betting lets you react to what is happening on the pitch — for example, placing a bet on the next wicket or the runs scored in a specific over. All live bets are placed in PKR and settled as soon as the relevant outcome is confirmed.

Yes. Alongside cricket, That Pro offers football betting covering major domestic and international competitions. Esports betting is also available for popular competitive gaming titles, reflecting the growing interest in esports among Pakistani players. The range of football and esports markets available may differ from the cricket offering — check the Betting section of your account for what is currently live.

Bets are settled as soon as the relevant match result or market outcome is officially confirmed. For cricket, this typically happens shortly after the match ends or the specific event concludes. Winnings are credited to your That Pro account balance in PKR immediately after settlement. You can check the status of any unsettled bet in your account betting history at any time. If a bet has not been settled within a reasonable time after the result is known, contact support.
Section 04

Slots, Fish Games & Bingo

No download is required. All games on That Pro — including slots, fish games and bingo — run directly in your mobile or desktop browser. Just log in, navigate to the game you want and it loads on screen. The platform is optimised for mobile browsers, so the experience on an Android or iPhone is smooth without needing a separate app installation. A stable internet connection gives the best performance, especially for fish games which involve more real-time interaction.

Fish games are interactive shooting games where you control a cannon and aim at fish and sea creatures moving across the screen. Different fish have different point values — larger and rarer targets pay out more. You spend a small amount from your balance per shot, and you earn PKR credits based on what you successfully hit. The gameplay is more active than spinning reels in slots, and many players find it genuinely entertaining for longer sessions. Visit the Fish Games page to see what is available.

Bingo rooms on That Pro run regularly throughout the day and evening. There is almost always a game about to start or currently in progress, regardless of what time you log in. The online bingo format moves faster than traditional bingo and allows you to play multiple cards simultaneously from a single screen. Prizes are real PKR amounts credited directly to your balance when you win. Check the Bingo page for the current room schedule and prize information.

Slot games on That Pro use certified Random Number Generator (RNG) technology, which means every spin outcome is independently and randomly determined. The results of one spin have no influence on the next. RNG-certified games are audited by independent testing bodies to confirm they operate fairly and within stated return-to-player (RTP) percentages. The RTP percentage for individual slot games is typically available in the game's information or rules section — this tells you the theoretical percentage of stakes returned to players over a very large number of spins.
Section 05

Promotions & Bonuses

That Pro runs a range of promotions throughout the year — deposit bonuses, cricket betting offers tied to PSL and international fixtures, slots free spin campaigns and seasonal platform-wide events. The most up-to-date list of active promotions is always available on the Promotions page. Logged-in players may also see personalised offers inside their account dashboard based on their activity.

Wagering requirements specify how many times you need to play through a bonus amount before the funds become withdrawable as real cash. For example, if a bonus carries a 20x wagering requirement and you received a PKR 500 bonus, you would need to place a total of PKR 10,000 in qualifying bets before requesting a withdrawal of that bonus balance. Each promotion on That Pro has its own specific terms — always read the full conditions attached to any bonus before opting in. The Promotions page and individual offer terms explain these requirements in detail.

There are a few common reasons a promotion may not show in your account: the offer may have an opt-in requirement that you have not completed yet, your account may not meet the eligibility criteria for that specific offer (such as a minimum deposit amount or a requirement that your account was registered within a certain period), or the promotion period may have ended. Check the terms on the Promotions page and if everything appears to match, contact support to investigate.
Section 06

Responsible Gaming

Your That Pro account includes several responsible gaming tools accessible from the account settings area. These include deposit limits (daily, weekly or monthly caps on how much you can add to your account), loss limits (a cap on how much you can lose within a set period), session time reminders (alerts that notify you how long your current session has been running) and self-exclusion options (temporary or longer-term breaks from the platform). These tools are there to help you stay in control of your gaming activity. Visit the Responsible Gaming page for a full overview.

Log in to your That Pro account and navigate to the responsible gaming or account settings section. From there you can set daily, weekly or monthly deposit limits in PKR. Once a limit is set, it takes effect immediately. Reducing a limit applies right away, while increasing a limit may have a short cooling-off period before it comes into effect — this is a deliberate design to prevent impulsive decisions. Setting a realistic monthly deposit limit is one of the most effective steps you can take to keep gaming within your personal budget.

If you feel that gaming is affecting your finances, relationships, work or wellbeing, the most important step is to take a break. Use the self-exclusion tool in your That Pro account settings to temporarily or permanently restrict your access to the platform. This is a serious tool and the support team will honour any self-exclusion request promptly. Beyond the platform tools, speaking with someone you trust — a family member or friend — about what you are experiencing is also a meaningful step. Gaming should be a form of entertainment with a budget you have decided on in advance, not a way to chase losses or solve financial difficulties.

Yes. If you wish to permanently close your account, contact the That Pro support team via live chat and request a permanent account closure. Any remaining balance will be processed for withdrawal to your registered payment method before the account is closed. Once a permanent closure is confirmed, the account cannot be reopened. If your reason for closing is related to concerns about gaming habits, the support team can also discuss temporary self-exclusion options first if you would prefer a reversible step.
Why That Pro

What Makes That Pro Different for Pakistani Players

From local payment support to cricket-first betting, here is a quick look at what sets That Pro apart from other platforms available to Pakistani players.

Local First

PKR & Pakistan Payment Methods

Every transaction on That Pro is in Pakistani Rupees. JazzCash, Easypaisa, Raast, bank transfer and cards are all supported — no conversion fees, no foreign currency confusion. Deposit and withdraw in the same currency you use every day.

Cricket First

PSL, T20 & International Cricket

That Pro puts cricket at the centre of the betting experience. PSL fixtures, T20 internationals, ODIs and Tests — full market coverage with live in-play betting so you can stay involved throughout a match, not just before it starts.

Always Secure

SSL Encryption on Every Session

Your account details, payment information and personal data are protected by 256-bit SSL encryption on every login and transaction. That Pro takes account security seriously at the platform level and gives you the tools to manage it from your end as well.

Game Variety

Slots, Fish Games, Bingo & More

Beyond sports betting, That Pro offers a full library of slots, interactive fish games and regularly scheduled bingo rooms. All games run in your browser — no app download needed — and all winnings are credited to your PKR balance instantly.

24/7 Support

Support Available Around the Clock

The That Pro support team is online 24 hours a day, seven days a week. Whether it is a question about a pending withdrawal, a bonus you do not understand or a technical issue with a game, live chat connects you with a real person quickly — typical response time is just a few minutes.

Stay in Control

Built-In Responsible Gaming Tools

Deposit limits, loss limits, session reminders and self-exclusion are all available directly from your account settings. These tools are designed to keep gaming enjoyable and within the budget you set for yourself — they are easy to find and take effect quickly once applied.

Still Have Questions?

We Are Here to Help

If your question was not covered in the sections above, the That Pro support team can help sort it out. Here are the best ways to get in touch or find more information.

Live Chat Support

The fastest way to get help. Log in to your That Pro account and click the live chat icon to connect with a support agent. Available 24/7 — typical response time is under a few minutes for most questions.

Log In to Access Live Chat

Email Support

For non-urgent enquiries or if you prefer written communication, you can reach the That Pro support team by email. Include your registered email address or account username in your message so the team can locate your account quickly.

[email protected]

More Helpful Pages

Some questions are covered in more detail across other sections of the That Pro website. These pages may be useful:

Responsible Gaming
Promotions
Terms & Conditions
About Us
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Join That Pro and Start Playing Today

Got your questions answered? Create your free That Pro account in under two minutes and start exploring — PSL cricket betting, slots, fish games, bingo and more, all in PKR with full support for JazzCash, Easypaisa and Raast.

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Gaming and betting involve financial risk. Only deposit amounts you are comfortable losing. Use the responsible gaming tools in your account to set limits that match your personal budget.